How it works

Here is

  1. Reserve

    Book a bike

    Find and reserve a bike using our mobile app, on the web at, or on the bike using its keypad.

  2. Release

    Unlock a bike

    Once you’ve reserved a ride, just enter your 4­-digit PIN code on the keypad to unlock the bike. Remember to follow all safety guidelines.

  3. Ride

    Enjoy your time!

    Want to stop for coffee? Press the “HOLD” button and lock the bike to a rack. Just re-enter your 4­-digit PIN to unlock and continue riding.

  4. Return

    It’s easy!

    To end your trip, just lock your bike at one of our convenient hub locations or at any regular bike rack for a small additional fee.

Mobile application

Find and Reserve VeloGo Bikes

Not near a computer? Want to reserve that last bike? You can use our mobile application for iOS and Android to find the nearest bikes, hub locations, promotions, and more.

We’re committed to providing a great mobile app experience. We regularly improve existing features while continuing to add new additions to both our web and mobile app. Have some feedback for us? Use our help desk to learn more about what’s new and what you think we should add or improve.

Download our apps, and ride today!


How much does it cost?

  • Single Trips
    30 min
    $5 signup
    + applicable
  • Monthly Basic*
    1 hour free
    each day
    + applicable
  • Monthly Plus*
    2 hours free
    each day
    + applicable
  • Student plan*
    1 hour 30 free
    each day
    + student email

*Additional Terms

  • Overage time: $5 per 30 minutes (prorated per minute)

  • Ride and return bikes locked “out of hub” to hub locations for $1 of free riding time (resets monthly).
  • Return the bike to a public rack: $2 fee

  • Take the bike out of system area: $20 fee
  • All payments are secure

    All payments are securely processed and we never store raw magnetic stripe, card validation code or PIN data.

  • Auto renewing membership

    Each of our membership plans renews automatically. If you don’t want yours to renew just let us know.

  • Payments are non-refundable once you ride

    We will gladly refund your payment up to the point that you begin riding our bikes.

About us

Want to know more?

Frequently Asked Questions


VeloGO is the official Bike Share program for the Ottawa-Gatineau area. Inspired by graceful waterways and stately bridges that connect the two cities, VeloGo is operated by CycleHop - the healthy, fun and affordable way to get around around the capital region.


VeloGO will be located at dozens of hubs throughout Ottawa and Gatineau.


VeloGO enhances transportation options, reduces traffic congestion, stimulates the local economy, and offers both locals and tourists a fun and healthy way to explore the Capitol area.

Member Benefits


When you use our bikes, you will collect "reward points" when you lock up the bike at certain locations. These points can be redeemed at local businesses partners. 



In addition being a fun and healthy way to get around your own community, members automatically receive pay-as-you-go access to all of Social Bicycles' current and soon-to-launch bike share programs. Perfect for the traveling cyclist.


CycleHop is a professional service organization focused on planning, launching, and operating world-class bike share programs. CycleHop is proud to be working with Social Bicycles and the Ottawa-Gatineau region to provide an amazing bike share experience for those living in and visiting the capital area. Social Bicycles provides the industry’s best-in-class bike share platform and is proud to be working with CycleHop and local partners to bring bike share to the Ottawa-Gatineau region. Featuring GPS tracking and an integrated lock that works with affordable bike racks, the state-of-the-art SoBi system is the ideal fit for urban environments.


VeloGO is actively recruiting to fill a number of important roles within our organization. If you want to be part of bringing bike share to the Ottawa-Gatineau area and are talented, passionate about transportation, and have an entrepreneurial mindset, we want to hear from you!

Grow your business

Support Hamilton Bike Share

How can I become a sponsor?

* Drive traffic to your business * Foster happy, healthy and productive employees * Provide a convenient way for customers to shop * Augment tenant amenities, increase property value * Enhance your visibility in the community * Displayed your logo on various system assets
Ad Panels

Why should I become a sponsor?

* High-profile advertising opportunities * Advertise on stations, bikes, website, print materials, mobile applications and more!
Map Panel

Ride safely

Follow the rules of the road

  • Follow the Rules

    Yield to pedestrians. Stop at all red lights and stop signs. Ride in the direction of traffic. Use the grip bell to signal your presence. Do not wear more than one earphone while riding.

  • Plan a Sensible Route

    Plan your route before you ride to follow the safest route to get you where you want to go. You can use our app to find your way to a bike you’ve reserved or to a hub when you want to end your ride.

  • Do a Pre-Ride Check

    Check the bike’s tire pressure, try the grip bell, and if you’re riding at night check that the front and rear lights are illuminated.

  • Be Predictable

    Make it easy for the other traffic around you. Don’t make unexpected turns that put yourself and others in danger. Ride at a steady pace so other vehicles can anticipate your movement.

  • Wear a Helmet

    Wear a helmet whenever you ride. Always buckle the strap. Replace your helmet after any crash and whenever you see signs of damage. Avoid these common helmet mistakes

  • Tips for Turns

    Use hand signals to let drivers and other cyclists know your intention to turn or to stop. Don’t turn or change lanes without knowing the position of the cars and bikes around you.

Minimum age limit to participate and rent a bike is 18 years old

Drop us a line

Best way to contact us


For direct contact please writ us at:

Thank you!

We will get back to you as soon as we finish riding our amazing bikes!

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